Privacy Policy

Dreamfully Privacy Policy

Created on December 1, 2022 by Dreamfully

If you have any questions about our Privacy Policy, please contact us. We're happy to help!

Dreamfully BV, located in Achtseweg Zuid 159R , 5651 GW Eindhoven , North Brabant, Netherlands , is responsible for the processing of personal data as shown in this privacy statement. Dreamfully considers the careful handling of personal data to be of great importance.

Contact details:
Website: www.dreamfully.nl
Name: Dreamfully BV
Chamber of Commerce: 87384167
Contact: hello@dreamfully.nl

(Please note: The address below is not a return address, but a visiting address by appointment)
Achtseweg Zuid 159R
5651 GW Eindhoven, Netherlands

Personal data that we process
Dreamfully BV processes your personal data because you use our services and/or because you provide this data to us yourself.
Below you will find an overview of the personal data we process:
- First and last name
- Gender (optional)
- Date of birth (optional)
- Address details
- Phone number
- Email address
- Any information provided by the consumer

Special and/or sensitive personal data that we process:
Our website and/or service does not intend to collect data about website visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is younger or older than 16. We therefore encourage parents to be involved in their children's online activities to prevent data about children from being collected without parental consent. If you believe we have collected personal data about a minor without this consent, please contact us at hello@dreamfully.nl, and we will delete this information.

For what purpose and on what basis do we process personal data?
Dreamfully BV processes your personal data for the following purposes:

- Processing your payment
When you place an order with us, we use your personal data to process it properly. We may then share your personal data with our delivery service to have your order delivered to you. We also receive information about your payment from your bank or credit card company. For this purpose, we use your name and address, telephone number, and email address. We do this based on your consent. We retain this information for two years after your order has been completed. We retain certain customer data for a longer period due to statutory tax retention requirements.

- Sending our newsletter and/or advertising brochure
We'd like to send you promotional information about offers and new products or services. We do this via email. Each email contains an unsubscribe link.

- To inform you about changes to our services and products
We'd like to inform you about changes to our services and products. We'll do this by email. Each email contains an unsubscribe link.

- To deliver goods and services to you

Automated decision-making:
Dreamfully BV assumes no responsibility based on automated processing for matters that could have (significant) consequences for individuals. This concerns decisions made by computer programs or systems, without human intervention (for example, an employee of Dreamfully BV).

Dreamfully BV uses the following computer programs or systems: Shopify, Klaviyo, Plug & Pay, Mollie

Advertisements:
Our online store displays ads on various channels. We don't publish these ads ourselves; we partner with advertising agencies to do so. These agencies track your likes and use that information to only show you interesting ads and offers for Dreamfully in the future.

How long we keep personal data:
Dreamfully BV does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected.

We use the following retention periods for the following (categories) of personal data: 2 years.

Sharing personal data with third parties:

Dreamfully BV shares your personal data with various third parties if this is necessary for the performance of the agreement and to comply with any legal obligations. We have data processing agreements in place with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Dreamfully BV remains responsible for these processing operations. Dreamfully BV also provides your personal data to other third parties. We do this only with your express consent. We collaborate with certain companies that may receive the personal data mentioned above from us.

With the exception of the partners mentioned in the privacy statement, we will not provide your personal data to other companies or institutions under any circumstances, unless we are legally obliged to do so (for example, if the police demand it on suspicion of a crime).

Cookies, or similar techniques, that we use:

Dreamfully BV uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website.

Dreamfully BV uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to ensure the website functions properly and to optimize it.
We also place cookies that track your browsing behavior so we can offer customized content and advertisements. During your first visit to our website, we informed you about these cookies and asked for your consent to place them. You can opt out of cookies by configuring your internet browser to no longer store them. You can also delete all previously stored information through your browser settings.

For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Cookies are also placed on this website by third parties.
These include advertisers and/or social media companies.

Below is an overview:
- Google Analytics, Name: _utma, Function: Analytical cookie that measures website visits, Retention period: 2 years

We use Google Analytics to track how visitors use our online store. We have a data processing agreement with Google, which contains strict provisions regarding what they are permitted to track. We allow Google to use the Analytics information obtained for other Google services. We do not allow Google to anonymize IP addresses.

- Facebook, name: dpr, Function: tracking cookie that measures behavior on the website, Retention period: 2 years

Social media channels and third-party cookies are placed by the social media websites themselves. When you click a social media button on the Dreamfully website, a social media cookie is placed. The social media provider can then recognize your IP address when you share a section of the Dreamfully website.

We recommend that you regularly consult the privacy and cookie statements of third parties such as social media, as the social media parties collect the data.

View, change or delete data:

You have the right to access, correct, or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Dreamfully BV, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization named by you. You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data to hello@dreamfully.nl. To verify that the request for access has been made by you, we ask you to include a copy of your ID with the request. In this copy, please redact your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.

Dreamfully BV would also like to inform you that you have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data:

Dreamfully BV takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe your data is not properly secured or if there are indications of misuse, please contact our customer service or email hello@dreamfully.nl.

Changes to the Privacy Policy:

We reserve the right to make changes to this privacy statement. We recommend that you consult this privacy statement regularly to ensure you are aware of any changes. We will do our best to announce any changes separately.